1. Objective

The objective of this Grievance Redressal Mechanism is to ensure timely and effective resolution of customer complaints in a fair and transparent manner, in compliance with RBI guidelines.

2. How to Lodge a Complaint

Customers can raise their grievances through the following channels:

• Email: info@grd.finance
• Phone: +91-9147759581 (Mon–Fri, 9:30 AM – 6:00 PM)
• Written communication at the Registered Office of GRD Finance

3. Resolution Timeline

All grievances will be acknowledged promptly and resolved within 7 working days from the date of receipt.

4. Escalation to Grievance Redressal Officer (GRO)

If the customer is not satisfied with the resolution or if the complaint is not resolved within the prescribed timeline, it may be escalated to the Grievance Redressal Officer:

Grievance Redressal Officer
Email: info@grd.finance

5. RBI Integrated Ombudsman Scheme

If the grievance is not resolved within 30 days or the customer is not satisfied with the response, the complaint may be escalated to the Reserve Bank of India under the Integrated Ombudsman Scheme, 2021.

RBI Complaint Portal: https://cms.rbi.org.in

6. Commitment

GRD Finance continuously strives to improve its grievance redressal process and ensure complete customer satisfaction while adhering to regulatory requirements.